Privacy Policy

Privacy Policy for Compass of Hope Counseling PLLC

Effective Date: 1/14/2025

Compass of Hope Counseling PLLC (“Compass of Hope,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information, including compliance with The Campaign Registry (TCR) requirements and New Hampshire SB 255. By accessing or using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, phone number, email address, and other contact details.

Payment Information: Details required for billing, including credit card information.

Health Information: Limited information required for scheduling appointments and providing mental health services, as permitted under HIPAA and applicable laws.

Device Information: Information such as IP address, browser type, and operating system when you access our website.

Usage Information: Data on your interaction with our website, including pages visited and services accessed.

2. How We Use Your Information

We may use the information we collect to:

Schedule appointments and provide mental health services.

Send appointment reminders, account notifications, and administrative communications.

Process payments and manage billing.

Improve our services and website functionality.

Respond to your inquiries and provide customer support.

Comply with legal obligations and protect against fraud.

3. Sharing of Information

We may share your information as follows:

Service Providers: With third-party providers who assist us in delivering services, such as payment processors and IT support.

Legal Requirements: To comply with legal obligations, including subpoenas or court orders.

Affiliates and Partners: To facilitate services as required by law or with your explicit consent.

Emergency Situations: To protect the safety and security of our clients, staff, or others.

We do not sell, rent, or trade your personal information for promotional purposes.

4. Mobile SMS Messaging Privacy Policy

Information Collected: When you opt-in, we collect your mobile phone number.

Use of Information: To send informational messages, such as appointment reminders and account notifications.

Opt-In Process: Clients provide consent by entering their mobile number in our optional web form. We only text clients who explicitly opt-in.

Opt-Out Process: You may text “STOP” at any time to opt out of receiving SMS messages.

Frequency and Charges: Message frequency varies. Standard messaging and data rates may apply.

Data Sharing: Your mobile information will not be shared with third parties for marketing purposes.

5. Consumer Rights Under NH SB 255

As a resident of New Hampshire, you have the following rights:

Access: Request confirmation and access to personal data we process about you.

Correction: Request corrections to inaccurate personal data.

Deletion: Request the deletion of your personal data.

Portability: Obtain a copy of your personal data in a portable format.

Opt-Out: Opt-out of the sale of personal data or processing for targeted advertising.

To exercise these rights, contact us at contactus@compassofhope.com.

6. Data Protection

We employ administrative, technical, and physical measures to safeguard your personal information. This includes encryption, secure servers, and access controls. However, no security system is entirely foolproof, and we cannot guarantee absolute security.

7. Cookies and Tracking

Our website may use cookies to improve functionality and user experience. You may disable cookies through your browser settings, but doing so may limit certain features of the site.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to review their policies.

9. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on our website with the effective date.