Terms & Conditions

for Compass of Hope Counseling PLLC

Effective Date: 1/14/2025

Welcome to Compass of Hope Counseling PLLC (“Compass of Hope,” “we,” “our,” or “us”). By accessing or using our website or services, you agree to these Terms & Conditions. Please read them carefully before proceeding. If you do not agree to these terms, please refrain from using our website and services.

1. Acceptance of Terms

By accessing or using our website or services, you confirm that you are at least 18 years old or have the consent of a legal guardian and agree to comply with these Terms & Conditions. Your continued use of our services constitutes acceptance of any updates or changes to these terms.

2. Use of Services

Compass of Hope provides mental health counseling and related services. These services are intended solely for lawful purposes and must not be used for any fraudulent or unauthorized activities.

Prohibited Actions Include:

Misusing our website or services in any manner.

Interfering with the operation of the website, servers, or networks.

Collecting or storing personal data about other users without their consent.

3. Messaging Terms & Conditions

We offer SMS messaging for appointment reminders, account notifications, and other informational purposes. By opting in to receive text messages from Compass of Hope, you agree to the following:

Consent: You must explicitly opt-in by providing your mobile number via our optional web form.

Message Frequency: Varies depending on your interaction with our services.

Fees: Standard message and data rates may apply based on your carrier plan.

Opt-Out: Text “STOP” at any time to discontinue receiving SMS messages.

Support: For help, reply “HELP” or contact us at contactus@compassofhope.com.

Your information will not be sold, rented, or shared for promotional purposes.

4. Privacy Policy

Your use of our services is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. By using our services, you agree to the terms of our Privacy Policy.

5. Payment Terms

Fees: Payment for services must be made at the time of your appointment unless other arrangements are made in advance.

Accepted Methods: We accept major credit cards, debit cards, and FSA/HSA payments.

Cancellations: Appointments must be canceled at least 24 hours in advance. Failure to cancel may result in a cancellation fee.

6. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of Compass of Hope or its licensors and is protected by intellectual property laws. You may not use or reproduce any content without prior written consent.

7. Limitations of Liability

Compass of Hope is not liable for any indirect, incidental, or consequential damages resulting from your use of our website or services. While we strive to provide accurate and reliable information, we do not guarantee that our website will be error-free or uninterrupted.

8. Consumer Rights Under NH SB 255

As a resident of New Hampshire, you are entitled to specific data privacy rights under NH SB 255, including:

The right to access and correct your personal data.

The right to request deletion of your personal data.

The right to opt-out of the sale or use of your personal data for targeted advertising.

To exercise these rights, contact us at contactus@compassofhope.com.

9. Termination of Services

We reserve the right to suspend or terminate your access to our website or services at any time for violations of these terms or other unlawful behavior.

10. Changes to Terms & Conditions

Compass of Hope reserves the right to modify these Terms & Conditions at any time. Updates will be posted on our website, and continued use of our services constitutes acceptance of the revised terms.